Frequently Asked Questions

Find answers to common questions about ordering, shipping, returns, and more.

Orders & Shipping

We typically deliver within 2-5 business days depending on your location. Major cities receive orders within 2-3 days, while remote areas may take up to 5 days.

Yes! We offer Cash on Delivery for all orders across Pakistan. You can also pay online using JazzCash, Easypaisa, or bank transfer.

Once your order is shipped, you will receive a tracking number via SMS and email. You can also check your order status by logging into your account.

Shipping charges vary by location and order value. Contact us for specific shipping costs to your area. Free shipping may be available on orders above a certain amount.

Products & Warranty

Yes, we only sell 100% genuine products with official brand warranty. All our products are sourced directly from authorized distributors.

All products come with official manufacturer warranty. Warranty period varies by product (typically 1 year). Warranty details are mentioned on each product page.

Yes! Visit any of our physical stores for a hands-on demo. Our staff will help you understand all features before you make a purchase.

No, we only deal in brand new, sealed products. We do not sell refurbished or used items.

Returns & Refunds

We offer a 7-day return policy for unused products in original packaging. Physical damage or software issues are not covered under returns.

Contact our support team with your order number. Once approved, you can ship the product back or drop it at any of our stores. Refund will be processed within 7-10 business days.

If the product is defective or wrong item was delivered, we cover return shipping. For change of mind returns, customer bears the shipping cost.

Payment & Security

Absolutely! We use secure payment gateways (JazzCash, Easypaisa) with SSL encryption. Your payment information is never stored on our servers.

We accept Cash on Delivery (COD), JazzCash, Easypaisa, bank transfers, and credit/debit cards through our payment partners.

Yes! We offer 0% installment plans on select credit cards. Check product pages for installment eligibility and terms.

Account & Support

Yes, creating an account helps you track orders, save addresses, and get faster checkout. Registration is free and takes less than a minute.

You can reach us via phone (+92 300 1234567), email (support@mobishop.pk), or visit our Contact Us page. We are available 10 AM - 8 PM, Monday to Saturday.

You can modify or cancel your order within 2 hours of placement. After that, the order enters processing and cannot be changed.

Still Need Help?

Can't find the answer you're looking for? Contact our support team.

Contact Support